Callers: Frequently Asked Questions

We're glad you're calling us. Here are some answers to your most pressing questions:

Q: What's the best time to call us?

Our call centre operates in Call›› Hours, Monday to Friday, from 9am to 5pm. But let's be real, we're always available. Call us anytime, we'll just pretend we're not.

Q: Can I get a callback?

We're not made of money, but we can try. If we're busy, we'll get back to you when we're not. If you're not busy, we might just call you back. It's a call-based system.

Q: Can I call from my toaster?

Sorry, we're not responsible for toaster-related issues. Try calling from your phone or a real computer. We're not sure how to handle toaster-to-telephone conversions.

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